Two sets of disruption on one road after Thames Water leak

Thames Water has apologised after a significant water leak in Windsor caused ‘carnage’ on local roads.

Residents raised urgent concerns to the Express over a ‘serious’ flooding incident that occurred on Tuesday night (September 23).

This is at the junction of Clewer Hill Road, Winkfield Road and St Leonards Road, near Imperial Bathrooms supply shop and The Prince Albert pub - a critical and already congested junction.

There has reportedly been a leak at this location for several months, which has been logged multiple times but not resolved.

Late Tuesday night/early Wednesday morning, the leak suddenly worsened and caused major disruption, with vehicles queued for long distances, causing ‘carnage’.

Despite the scale of the problem, no emergency response appears to have been put in place to assist residents or manage traffic.

Information was also not added to the One Network system (which tracks traffic disruptions) until 8am on Wednesday.

The current entry (last updated at 11am on Wednesday) states that delays are likely and there is traffic control in place in the form of multi-way signals.

Disruption is logged on the website as expected to continue until 11.59pm tomorrow (Friday, September 26).

This is going on amid the long-awaited £750,000 water mains upgrade followed a decade of burst pipes and flooding.

Currently, Clewer Hill Road is closed between the junctions of Perrycroft and Hatch Lane until October 3, with four-way lights - with more traffic control set to come.

^{The continuing major works further up Clewer Hill Road.}

On the latest incident, a Thames Water spokesperson said: “We apologise to those affected by both flooding and the road closure on St Leonards Road.

“We first identified a leak on August 1 however we were unable to start the repair immediately as it would have caused supply interruption.  

“After receiving the necessary permits to commence work and implement a traffic management plan, as well as ensuring customers would be kept in supply during the work, we returned on Wednesday morning to complete the repair.  

“Unfortunately, this resulted in further disruption and we apologise for any inconvenience caused to those affected by this. We are continuing to work to resolve this and complete the repair and will do so as soon as we can.” 

Thames Water attended the site several times between the leak being identified and repair commencing to ensure the site was safe.

To fix the leak found on 1 August, the company had to move water around its network and use tankers to pump extra water in. This was done to keep homes supplied and avoid problems with people’s taps.