04:06AM, Wednesday 30 November 2011
Passengers using the First Great Western trains have contacted rail bosses repeatedly this week to express their disappointment over the problems they regularly face.
These include overcrowding, late-running trains and standard class passengers packing into first class seats, with a lack of ticket inspection to prevent them from doing so.
On Monday morning passengers waited on a crowded platform at Maidenhead for more than five minutes while a train sat with first class locked and dark and standard class already full.
In a statement, FGW managing director Mark Hopwood said the capacity of its services had been put under 'real pressure' by increasing demand.
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