11:39AM, Tuesday 03 April 2012
Parking bosses have admitted there are flaws with the new system in Broadway multi-storey car park in Maidenhead.
Emergency work is now ongoing to correct the problems after a raft of complaints from motorists.
The admission comes after Cllr Phil Bicknell, cabinet member for parking, defended the system in the Advertiser saying he was 'pleased' with how the switchover from Pay and Display was going. He said he was unconcerned by the number of complaints as there was a 'learning curve' for motorists.
The £120,000 pay-as-you-like system went live on March 5 and uses number plate recognition to log motorists movements.
The 10 new machines are ticketless and customers have to input their car registration in order to pay.
Motorists were unimpressed after the system crashed for almost three hours on the first Saturday and quickly started complaining the touchscreens were 'seriously flawed' and difficult to use.
Councillor David Burbage, leader of the ruling Conservatives, backed them up saying: "The touch-screens aren't anywhere near good enough."
He blamed the problem on the fact that system designers Parkeon had sent the council new 'protected' screens with tougher thickened glass.
Mr Perkins said he and Cllr Bicknell had visited the car park and seen motorists struggling for themselves.
He said: "It was pretty obvious there were problems."
An urgent meeting was called with Parkeon's managing director to resolve the issues and engineers were on site on Friday last week.
They repaired one camera and installed a second camera at the entrance as a back-up. Changes were also made to the sensitivity of the touchscreens.
Mr Perkins said further improvements were still needed but added: "I'm pleased to say that over the weekend things were a lot better with only five people queuing at most."
He said some machines may be moved to make them more accessible and cut down queues.
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