UPDATE: Serco apologises after reports of contractors mixing waste in Maidenhead

George Roberts

Windsor and Maidenhead council investigating Serco bin collectors after waste mixing reports

Update: Wednesday, March 31

Serco has issued an apology after contractors were reportedly seen mixing up general waste, food waste and recycling in bin lorries in Maidenhead.

Windsor and Maidenhead council has stated it would be investigating Serco after reports were received that waste was being mixed by refuse workers in Ray Lea Close.

Serco has now issued an apology to the residents of Ray Lea Close and stated it takes the reports 'very seriously'.

Roy Fulton, Serco contract manager said “We are aware of these allegations and would like to apologise to the residents of Ray Lea Close.

We do take these reports very seriously and will be conducting a thorough investigation, which will be followed up with the appropriate action, including providing additional training to our crews.”


Windsor and Maidenhead council is investigating its waste collection contractors following reports that general waste, recycling and food waste are being mixed in bin lorries.

The Advertiser has received reports that Serco contractors in Maidenhead have been mixing up general waste, recycling waste and food waste when loading them into bin lorries in Ray Lea Close.

The council has launched an investigation into the matter and warned that it expects ‘action to be taken’ against any contractors mixing waste.

A Royal Borough spokesman said: “It is completely unacceptable for waste, recycling and food waste to be collected together in the manner described.

“Food waste is collected in the same vehicle as the general waste, in a separate compartment. While it is common practice to consolidate food waste in a dedicated black bin, this should then go into the separate food waste section.

“The materials are then sent to appropriate disposal locations to ensure that what is collected for recycling and composting is treated correctly.

“The Royal Borough’s contractors are undertaking a full investigation and if this is found to be the case then we expect action to be taken with the staff involved to ensure that this does not happen again.

“This is an isolated incident and we encourage residents to keep using their food waste and recycling bins.”

Serco has been contacted for comment.

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  • Glenda0761

    06:35, 04 April 2021

    This new bunch are terrible. They left food all over our road last week. Left our black bin several doors down and on the other side of the road another week and one even had the cheek to walk right past me on my driveway and attempt to use the portaloo our builders had hired, without asking first and during a pandemic. They do a slap dash job every week and are utterly infuriating

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  • e3ss39

    19:07, 30 March 2021

    I saw the driver of a bin lorry throw a cigarette butt out of the cab onto the ground on Oldfield Rd last week #irony

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