05:24AM, Thursday 07 November 2013
A week after being informed by text that the removal of a mast could cause signal problems and O2 customers are still without service in Maidenhead.
The mast on King street was removed last Thursday because the building which accommodated it is being renovated.
On October 31 the network said a temporary mast 'will be switched on early next week'.
But a week after this announcement customers are still struggling to send and receive calls and texts, and are without 3G internet coverage.
Yesterday O2 told customers on twitter that the service should be restored by the end of this week.
Today Maidonians took to twitter to highlight their problems, with some asking for refunds.
Paul Harman (@paulmharman) tweeted: "@O2 will you be refunding customers for the downtime in #Maidenhead?
Twitter user @Faisywiddler wrote: "Paying over 40 squid a month to not be able to make or receive calls in maidenhead. Thanks O2."
Marie Leonard, manager of Boville Wright art shop in the High Street tweeted O2 complaining that the lack of service has meant she has been unable to contact people for an event she is organising.
In reply the Slough-based communications company said: "Our priority is to get the temp mast up and running at the moment so customers in Maidenhead are able to use the services."
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