08:02AM, Thursday 19 September 2013
A mother-of-four from Maidenhead faced a nightmare scenario after her twin toddler's pushchair became stuck in train doors moments before it departed the station.
Elaine Kerrigan was attempting to get on the 2.47pm train at Burnham Station on Thursday, September 5 with two-year-old sons Austin and Bentley who were in their double buggy.
The 36-year-old, of Ross Road, claims the doors closed onto the pushchair causing it to become jammed and that there were no members of staff to come to her aid.
She was assisted by a man on the platform who helped push the buggy safely on board allowing only a few seconds to get on herself.
Elaine, who was returning home to Maidenhead with the twins after visiting a family member, said her sons were half in and half out of the carriage and she thought that the train would pull away.
"The boys were calling for me and I was trying to hold the buggy," she said.
"If it wasn't for a person on the platform coming to help lord knows what would of happened," added Elaine, a stay-at-home mum who also has a teenage son and daughter but weren't with her at the time.
"The buggy is a write-off," she added.
Following the event Elaine wrote to the customer care team at First Great Western and is awaiting a response.
She said: "The least they could do is ring up and say that they will replace the buggy.
"God forbid if something like this happened to someone else I would never forgive myself."
First Great Western informed the Advertiser they received Elaine's letter on Monday and are now investigating.
This will include looking at CCTV footage to find out exactly what happened.
Paramedics were called to the scene of a medical emergency in Maidenhead on Monday morning (June 27).
All lines are currently blocked between Reading and London Paddington stations due to a person being hit by a train.