12:21PM, Thursday 28 February 2013
A mother has criticised the Royal Borough after being issued with a parking fine in an 'impossible' situation.
Cassandra Calabrese said she urgently required medicine from Sainsbury's in Maidenhead town centre for her seven-month-old daughter's high temperature on Monday, February 11.
The ticket machine nearest to Cassandra's vehicle was broken. Unwilling to leave her two young children unattended and walk to an alternative machine across the Hines Meadow car-park, which she says was waterlogged, she left a note explaining the situation on the dashboard.
After 13 minutes in the store Cassandra returned to discover the warden issuing her vehicle with a ticket.
She said: "I was absolutely fuming. The attendant was extremely rude and claimed he hadn't seen my rather large note."
Aware of the right to contest a parking ticket she wrote to the borough requesting the fine be waived.
The borough responded by stating it was satisfied the Penalty Charge Notice had been correctly issued.
Cassandra wrote a second letter and was met with instructions that the fine would have to be paid, stipulating there were five alternative machines on the same level.
The 31-year-old, who currently does not work, is now required to pay the £25 fine.
"I feel really let down by the borough due to their lack of support and empathy for mothers and babies," she said.
The Royal Borough said Cassandra now has the opportunity to make a formal appeal.
If this proves to be unsuccessful then she would also have the opportunity to put forward the case with an independent adjudicator.
Top Ten Articles