Maidenhead residents left frustrated over months of bin collection issues

Residents in North and West Dean have been left frustrated over an issue with bin collections that has been ongoing for several months.

Teresa Dale has lived in North Dean, which is a one-way system alongside West Dean, since 1985 and said that up until October 3, 2025, refuse vehicles would reverse up the road to collect their bins.

However, later that month, while the blue bins, food waste and green bins were still being collected, the black bins were not.

Residents ‘regularly’ made complaints via the ‘missed bin collection’ page online or by calling the Royal Borough, Teresa said.

But the ‘standard response’ was that ‘vehicles were unable to access due to ‘parking or road works’’.

In a ‘chance meeting’ while representatives from bin contractor Serco and highways were in North Dean for a site visit in November, residents learnt that the main reason the bins were not collected was access.

This included ‘parking making it difficult’ for vehicles to ‘back up into North Dean’, Teresa said.

After initial letters in November asking residents to take their black bins to the corners of West Dean and North Dean by 7am on collection days or take their waste to the Stafferton Way Household Recycling Centre, letters were later recieved by residents saying that this needed to be done with all bins (black, blue and food waste), she said.

“[This] just angered me even more,” Teresa said. “And of course, this is going through the winter months. So, I’m going out there at 6.30am and the bin is covered in ice this particular morning, and I’m having to trundle it.”

In January, some North and West Dean residents received a letter outlining plans to put in parking restrictions, including single yellow lines, in the area, to apply on Fridays from 7am to noon.

However, the latest plans have seen this extended from 7am to 3pm on Fridays.

The restrictions would mean residents would need to move their vehicles during these times so that refuse vehicles can collect waste from outside their homes.

Teresa has contacted the authorities and been in back-and-forth contact with councillors on the issue.

She raised concerns over communication and said: “I do think given the issue and the potential rectification it was always going to be slow but better communication of what they were trying to achieve for us rather than the platitudes of understanding our frustrations, sorry for the inconvenience etc.”

Teresa also raised concerns over the length of the restrictions from 7am to 3pm, stating that both North Dean and West Dean ‘are busy roads with parking challenges’.

A Royal Borough spokesperson said: “We understand residents’ concerns and appreciate this has been a difficult period.

“Once access issues were raised, temporary collection points were introduced so collections could continue safely, and crews have continued monitoring conditions and trialling ways to maintain service despite the constraints on these narrow roads.”

“Parking restriction changes are planned to restore normal

kerbside collections by giving crews a reliable access window going forward.

“We expect these works to be completed in April and will confirm the date with residents once finalised.”

A Serco spokesperson said: “We are working with Windsor and Maidenhead Council to find a remedy to this issue so that we can access the road to empty the bins closer to residents’ properties.

“We believe that some changes to local parking rules will be possible and are working with the council to agree these as soon as possible.”