More than 30 council workers will be axed from their jobs in the New Year under plans to reshape the council's customer services operation.
The Royal Borough is planning to bring together frontline staff from individual departments into one umbrella team that can deal with all resident queries 'in one go' instead of having to be transferred elsewhere.
As part of the scheme the authority will cull 31 of 70 staff on its 'at risk' register by April as it seeks to save £3.6 million by 2015 and avoid having to raise council tax.
Cllr MJ Saunders, cabinet member for corporate transformation, said: "The change in the way we work is critical to satisfy residents’ needs in the way they want and at the price they want to pay."
The project was given the green light by cabinet on Thursday, November 24.
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