'It has been an interesting journey' was the summary of a senior Royal Borough manager in describing changes to the parking system at the Broadway multi-storey site.
Head of operations Dave Perkins provided a review of the move to a 'pay as you like' system to the highways, transport and environment overview and scrutiny panel at Maidenhead Town Hall on Monday.
The system, which uses automatic number plate recognition technology, was introduced in March off the back of the Advertiser's Park and Thrive campaign to remove the unpopular pay-and-display system.
Mr Perkins admitted mistakes had been made in the implementation process but said only 20 formal complaints had been received out of more than 250,000 people that had used the new system so far.
"It is now stable and the more people that use it the more they understand how it works," he said.
"A lot of people are saying this is the future."
New software, called parkREG is now being introduced which will require online users to re-register their details so they can continue to use the multi-story parking spot.
Existing online users are being notified by email.
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