Commuters slam rail service over repeated train chaos

Commuters slam rail service over repeated train chaos

Reporter:

Nicola Hine

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Commuters slam rail service over repeated train chaos

CHAOS: Passengers struggle to board a train at Maidenhead on Monday morning.
Angry commuters have slammed rail services between Maidenhead and London Paddington as 'abysmal' following a series of disruptions and delays.

Passengers using the First Great Western trains have contacted rail bosses repeatedly this week to express their disappointment over the problems they regularly face.

These include overcrowding, late-running trains and standard class passengers packing into first class seats, with a lack of ticket inspection to prevent them from doing so.

On Monday morning passengers waited on a crowded platform at Maidenhead for more than five minutes while a train sat with first class locked and dark and standard class already full.

In a statement, FGW managing director Mark Hopwood said the capacity of its services had been put under 'real pressure' by increasing demand.

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