First Great Western to phase out 'irrelevant' announcements

First Great Western to phase out 'irrelevant' announcements

Reporter:

James Preston

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First Great Western to phase out 'irrelevant' announcements

Commuters are set to hear fewer passenger announcements on train services under new guidelines published by First Great Western (FGW).

The company has pledged to reduce the number of on-board announcements after research indicated as much as 40 per cent of content was felt to be no longer useful or relevant.

Announcements informing people they cannot smoke on a service or directing them to where first and standard class seating is will be phased out as part of a new announcement guide, due to come into effect in May.

The famous 'mind the gap' statement will now only be used at a handful of stations, while announcements listing which connecting services operate from a station will be replaced by more relevant information on departure times and platform numbers.

David Crome, FGW general manager, said: “We have been through the announcement guide to rid it of all the tosh – the redundant, the irrelevant and the repetitive.”

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