Commuters are set to hear fewer passenger announcements on train services under new guidelines published by First Great Western (FGW).
The company has pledged to reduce the number of on-board announcements after research indicated as much as 40 per cent of content was felt to be no longer useful or relevant.
Announcements informing people they cannot smoke on a service or directing them to where first and standard class seating is will be phased out as part of a new announcement guide, due to come into effect in May.
The famous 'mind the gap' statement will now only be used at a handful of stations, while announcements listing which connecting services operate from a station will be replaced by more relevant information on departure times and platform numbers.
David Crome, FGW general manager, said: “We have been through the announcement guide to rid it of all the tosh – the redundant, the irrelevant and the repetitive.”
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