Confusion has arisen over who should fix a collapsed wall that was hit by a large lorry travelling down Popes Lane.
Mena Jaconelli, who lives on the corner of Popes Lane, had the wall that skirts her garden completely collapse in February, which also caused substantial damage to her shed.
The 87-year-old contacted the Royal Borough following the wall collapse.
Contractors from the council were sent out and emergency fencing was set up in her back garden and along the road. The collapsed wall was also removed with wooden boards put up as a temporary measure to support the earth against the road.
Mrs Jaconelli said she was told by the contractors that the wall would be replaced.
But she and her daughter are still waiting for a solution as the emergency fencing still sits in the garden six months on.
On August 4, Mrs Jaconelli was told the wall would not be replaced by the council as it does not belong to it.
She said: “I’ve been beside myself, I don’t know what to do.
“I’m a pensioner, I can’t afford to fix this. They’ve just said it’s nothing to do with them, they won’t even take away the fencing.
“I can’t even enjoy my garden, I mean it’s not much but I can’t even let my grandchildren out to play.”
The Royal Borough said contractors visited Mrs Jaconelli’s garden following the collapse to make the area safe while more information was sought.
A council spokesman said: “As the wall is not council-owned we have no duty to repair the structure and the resident and their family are aware of this.
“We have, however, worked closely with them to ensure the owner is protected by introducing a prop on the wall to prevent further collapse. We have also placed safety barriers to alert vehicles of the unstable garden wall.
“We will continue to keep in close contact with the homeowner as this process moves forward.”
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